If you are thinking about creating a new telemarketing company or a customer service department, you will start to realize that due to the number of things that have to be attended to, sometimes it is likely that we will miss some of them. Between looking for space, hiring staff, etc., it is possible that the choice of furniture is in the background, but that is not a less important aspect, as it will influence the productivity of your employees.
We would like to lend you a hand, so if you have decided to set up a call center, these tips can be of help when choosing a furniture:
Plan the Number of Posts in Consideration of the Space
Normally call center jobs are usually smaller than normal jobs. Depending on the space you have and the positions you need to create, you will have to choose between tables with a width between 80 and 120 cm and a background between 60 and 80 cm. If you need professional help, any decoration department can help you in creating plans, so that you can get an idea of how the furniture would look like.
Introduce Elements to Reduce the Noise Level
Noise is possibly the biggest problem in a call center when it comes to concentrating and working. In addition to making a teleconference microphone headset available to employees, introducing other sound-absorbing elements can help to greatly reduce the noise level and reverberations. Acoustic ceilings, upholstered partition panels or other types of sound absorbing elements will mitigate their effect without a doubt. The Journal of Architectural Engineering Technology prepared very interesting research about the last ones.
Buy Chairs Prepared for Intensive Use
Many call centers work in shifts, so chairs are used for more than 8 hours in a row, 7 days a week. Make sure that the seating is suitable for this intensive use and that it has all the necessary ergonomic elements so that workers do not get fatigued and productivity does not decrease.
Create a Rest Area
Working in telemarketing or customer service can generate a high degree of stress. Do you know the 23 science-based ways to reduce the stress? If you can, create a room with comfortable office furniture, such as sofas and armchairs, where you can rest and disconnect for a few minutes.